Get more from CRM 7.0 than a technical upgrade. Competent and experienced in CRM 7.0.

Gain the most from your SAP CRM investment by transforming your processes and organization for:

• Customer Service
• Sales and Marketing
• Customer Interaction (Multi Channel)

Today's market is pushing the utility to get closer to its customers and understand how they consume energy.

We can help you move beyond a relationship driven solely by billing needs (monthly meter reading) and get to a point where you know how much and when consumers use energy (smart metering).

CRM can add a lot of value to your utility by helping promote energy efficiency and off peak usage.

Utilities now need to drive consumer energy conservation. Proactive energy auditing/counceling for customers is something that is becoming more and more prevalent and required by regulators.

For example, offering consumption and billing information to customers on the web is providing significant benefits by allowing them to manage and monitor ther own consumption and payments.

MetroCIS has a strong bench of consultants with CRM 7.0 and IS-Utilities skills.

So contact us today and see how you can begin to realize the benefits of CRM.